Frequently Asked Questions
Everything you need to know about our premium spirits and delivery services.
How long does shipping typically take?
Most orders are processed within 1-3 business days. Delivery times vary by location, typically arriving within 5-10 business days after transit begins.
Do I need to be present to sign for my delivery?
Yes, federal law requires that someone 21 years of age or older must be present to sign for any shipment containing alcohol. Carriers will not leave packages at the door.
What is your return policy for spirits and wine?
Due to state and federal regulations, all sales of alcoholic beverages are final. We can only offer replacements or refunds if an item is damaged during transit or if the wrong product was received.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer secure checkout options via various digital payment platforms.
Are the products authentic and properly stored?
Absolutely. Every bottle we sell is sourced through licensed distributors and importers. We maintain strict climate control in our storage facilities to ensure the integrity and quality of every spirit.
What should I do if my bottle arrives damaged?
Please inspect your order upon arrival. If there is breakage, contact our support team within 48 hours with photos of the damaged item and packaging so we can initiate a claim and replacement.