Returns & Exchanges

Due to the regulated nature of the alcohol and gourmet food industry, CaskCartel.com maintains a strict return policy to ensure product integrity and safety. We accept returns only for items that are damaged during transit or shipped in error, provided they remain unopened and sealed.

Return Process

• 1.
  Document the Issue

  Inspect your delivery immediately upon arrival and take clear photographs of any damage to the packaging or the product itself.

• 2.
  Contact Support

  Email our customer service team within 24 hours of delivery with your order number and the documentation of the damaged or incorrect item.

• 3.
  Await Authorization

  Our team will review your claim and, if approved, provide a Return Merchandise Authorization (RMA) number and specific shipping instructions.

• 4.
  Processing & Refund

  Once the returned item is received and inspected at our warehouse, we will issue a refund to your original payment method or arrange for a replacement.